Connect Guest Enquiries, Reservations and Inventory

A channel manager solves the distribution problem — keeping rates, availability and reservations aligned across supported channels like MakeMyTrip, Goibibo, Airbnb and Booking.com. What it usually doesn't solve by itself is the enquiry that arrives before a reservation exists. Connecting enquiry management with channel sync ensures incoming leads on WhatsApp or direct forms can be quoted and confirmed without manual calendar conflicts.

Yes. It is specifically built for independent hotels, boutique resorts, villas, homestays, farm stays, and serviced apartments — typically properties with under 50 rooms or multi-unit operators. If you run a large enterprise chain with centralized PMS infrastructure, our broader Hotel Technology / Scale Phase advisory is a better fit.

Yes. The channel manager integrates directly with MakeMyTrip and Goibibo alongside Airbnb and Booking.com. For Indian properties, connecting domestic channels alongside international OTAs ensures centralized rate and calendar management across your primary booking sources. ScaleMyHotel's onboarding specifically audits and tests your MakeMyTrip extranet channel mapping.

The standard WhatsApp Business app is a messaging tool. It does not provide an organized enquiry pipeline, follow-up reminders, one-tap quotation-to-booking conversions, payment tracking, or OTA calendar synchronization. This workflow ensures enquiries from multiple sources land in one shared dashboard for your team.

Synchronising connected inventory substantially reduces the manual calendar errors that cause many double bookings. When a booking is confirmed on any connected OTA, availability updates across all other synced channels. However, third-party connectivity, extranet mappings, and manual offline bookings must still be maintained and operated correctly.

Onboarding time depends on property information, inventory structure, room category mapping, and the number of OTA connections required. We confirm the implementation scope with you before setup begins and guide your team through each milestone.

No. The dashboard and mobile application are designed for owner-operators and front-office teams without technical training. If your team can use WhatsApp and browse a calendar, they can run this system.

Yes. Team members and co-hosts can be given access to help manage enquiries, follow-ups, and bookings across your property portfolio.

It works alongside them. You retain your existing listings and account histories on MakeMyTrip, Goibibo, Airbnb, and Booking.com. The channel manager keeps rates and inventory aligned, while the direct-booking website allows guests to book directly with your property.

Existing confirmed reservations and historical blocks can be entered into the calendar during onboarding so your availability is accurate before channel sync is activated.

Pricing is structured around account access and property/room inventory tiers, with the Channel Manager offered as a distinct add-on module. ScaleMyHotel evaluates your specific property profile and distribution needs during your audit call to recommend only the necessary modules.

The channel manager (OTA synchronization) is an add-on module to the core enquiry and reservation platform. Properties that sell exclusively through direct channels and WhatsApp can use the core CRM without the channel manager add-on.

The booking workflow allows you to record advances, track outstanding balances, and generate GST and non-GST invoices directly for guest check-ins.

eKYC enables you to verify a guest's identity using digital verification links sent over WhatsApp prior to or upon check-in. It is an optional security and operational workflow you can deploy based on your property policy.

Yes. The platform provides a branded direct-booking website with property pages, live availability, enquiry capture, and booking functionality. If you require custom high-performance SEO website development, ScaleMyHotel also provides dedicated custom website design services.

ScaleMyHotel provides an exclusive 40% introductory cashback on your first qualifying payment when you subscribe to an eligible Quarterly, Half-Yearly, or Annual plan through our approved referral path. Channel Manager add-on fees are excluded. Final eligibility terms are confirmed in writing before purchase.

No. The 40% cashback is an introductory offer provided exclusively by ScaleMyHotel for clients who onboard through our consultation and referral link.

ScaleMyHotel has partnered with Doorloom to deliver this technology platform. You subscribe and pay directly through Doorloom's platform, while receiving onboarding guidance, MakeMyTrip/Goibibo distribution strategy, and ongoing hospitality growth consulting from ScaleMyHotel.

No. ScaleMyHotel is an independent hospitality growth advisory and marketing agency. We partner with specialized technology providers for software infrastructure, while providing vendor-neutral strategy, onboarding support, and the introductory cashback offer.

This is not positioned as a bulk WhatsApp marketing or broadcast tool. It is designed primarily for transactional booking communication, quotations, confirmations, and check-in details. Properties remain responsible for using WhatsApp and guest data in accordance with applicable Meta policies, consent requirements and law.