MakeMyTrip & Goibibo Channel Manager Integration

How does MakeMyTrip and Goibibo channel integration work?

MakeMyTrip and Goibibo operate on a shared supplier platform (InGoMMT). When you connect a certified channel manager, the system establishes a two-way XML or JSON API bridge. Your channel manager acts as the primary source of truth: it pushes available room counts, base rates, extra guest surcharges, and restriction rules directly to InGoMMT.

In return, when a domestic traveler books a stay on MakeMyTrip or Goibibo, the reservation details—including guest contact information, payment settlement type, check-in dates, and meal plan—are delivered immediately to your central calendar, reducing availability across all other connected channels.

A channel manager automates distribution, but it requires precise initial mapping. If room codes or rate plans between InGoMMT and your central system differ, updates will fail or produce incorrect prices.

1. Complete pre-integration mapping

Before requesting connection activation in the InGoMMT extranet, build an exact mapping reference sheet covering every selling unit:

Verify that your room types on InGoMMT are clean. Remove duplicate legacy categories from the extranet before activating integration. If you sell single and double occupancy under the same room type, confirm whether your channel manager supports derived occupancy pricing or requires separate rate codes.

2. Activate connectivity on InGoMMT

To connect your software provider, follow this standard activation sequence:

1. Log in to the InGoMMT extranet portal.
2. Navigate to Channel Manager / Connectivity Settings under the property profile.
3. Select your certified software vendor from the approved provider dropdown.
4. Confirm whether you are selecting Full Two-Way Sync (rates, inventory, and booking retrieval) or inventory-only distribution.
5. Authorize the connection request. InGoMMT will generate an integration token or notify the provider for account pairing.
6. The software provider enters your Property ID and maps your inventory codes.

3. Test the reservation and cancellation lifecycle

Never assume an integration works simply because the provider status shows green. Run a controlled test before opening high-demand dates:

1. Rate push test: Change a rate for a low-demand weekday date by ₹100 in your channel manager. Check MakeMyTrip search results on mobile and desktop within 5 minutes to confirm the updated price and correct tax display.
2. Stop-sell test: Apply a minimum-length-of-stay or closed-to-arrival restriction on a specific room type. Confirm that the restriction reflects accurately on Goibibo.
3. Test reservation: Create a live booking on MakeMyTrip for a test date. Check that the booking arrives in your central inbox with full guest details, correct meal plan, and payment settlement notes.
4. Inventory deduction: Confirm that the booked room type decreases by one unit across all other connected channels (such as Airbnb and Booking.com) without delay.
5. Cancellation recovery: Cancel the test booking through the OTA. Verify that the cancellation notice delivers to your system and inventory restores automatically.

4. Troubleshoot common sync errors

When an update fails between your software and InGoMMT, review these common operational failure points:

• Invalid room or rate code: Occurs when a room name is modified in the extranet without updating the corresponding channel manager mapping.
• Occupancy mismatch: If InGoMMT expects an extra child rate but the channel manager only sends double-occupancy pricing, the API update may be rejected.
• Rate limit timeouts: During peak holiday periods or platform updates, API queues may experience momentary latency. Ensure your channel manager maintains automated retry queues with error logging.
• Conflicting promotional overrides: If an active InGoMMT Smart Deal or Accelerator campaign is running on the extranet, the final guest price will show the discounted value rather than the raw base rate sent by the channel manager.

For independent hotels, boutique stays, and villas looking for an integrated setup that combines MakeMyTrip and Goibibo sync with direct WhatsApp enquiry capture, evaluate our Hotel Channel Manager + WhatsApp CRM implementation.